Refund & Cancellation Policy

ALL SUCCESSFUL PAYMENTS ARE FINAL. NO REFUNDS AFTER PURCHASE, EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR PAYMENT-PROVIDER RULES.

General

• Please check the plan or coin package before you pay.
• Once a digital purchase has been processed and the service or coins have been delivered, it can’t be cancelled because you changed your mind.
• Not using a purchase, being inactive, deleting your account or being unhappy with a feature don’t qualify for a refund on their own.

Pro passes

• Every Pro pass is for a fixed time and does not renew automatically.

• Unused or partly used time is not refundable, and not buying again does not refund an active pass.

Coins

• Delivered coins are non-refundable. Spent coins are not restored.
• Bonus and promotional coins have no cash value.

Virtual gifts and message credits

Once a gift is sent or a message credit is bought, it’s final.

When we will help

• You were charged but Pro or coins weren’t delivered.
• You were charged twice for the same order.
• A technical fault on our side prevented delivery.

In these cases we will deliver what you paid for or refund the duplicate or failed charge.

How to ask

Email support@pingora.space within 7 days of the payment with your account email, order date and the issue. We reply within 2 business days.

Cancellation

There is nothing to cancel: Pingora never bills you automatically. We may end access without refund if an account breaks our Terms.